Servingo (“Servingo”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how Servingo collects, uses, stores, shares and protects information when you access or use our website, mobile application, services and related platforms (“Platform”).
By using Servingo, you acknowledge that you have read and understood this Privacy Policy.
Depending on how you use Servingo, we may collect the following information:
Full name
Mobile number
Email address
Billing or service address
City, state and PIN code
Account/login information
Profile information
When you request a service, we may collect:
Service selected
Booking date and time
Service location
Service requirements
Booking history
Service-related communications
Customer requests and complaints
With your permission, Servingo may collect location information to:
Identify available services in your area.
Help service partners reach the service location.
Improve booking accuracy.
Provide location-based services.
You may control location permissions through your device settings. Certain features may not function properly if location access is disabled.
When you make a payment through Servingo, payment information may be processed by third-party payment gateways.
Servingo may receive transaction-related information such as:
Payment status
Transaction/reference ID
Amount
Payment method
Refund status
We generally do not store complete debit/credit card numbers, CVV numbers or other sensitive payment credentials on our own servers unless specifically required and legally permitted.
We may automatically collect certain technical information, including:
IP address
Device type
Operating system
Browser type
App version
Device identifiers
Network information
Log information
Usage information
If you contact Servingo through email, phone, chat, WhatsApp or other communication channels, we may retain relevant communication records for customer support, dispute resolution and service improvement.
Servingo may use collected information to:
Create and manage your account.
Process service bookings.
Connect customers with service partners.
Confirm appointments.
Facilitate payments and refunds.
Provide customer support.
Send booking and service notifications.
Verify account information where necessary.
Improve our services and Platform.
Prevent fraud, abuse and unauthorized activity.
Maintain Platform security.
Resolve disputes and complaints.
Comply with legal and regulatory obligations.
Send promotional or marketing communications where permitted by law.
To facilitate a booking, Servingo may share relevant customer information with the service provider assigned to the booking.
This may include information such as:
Customer name
Contact information
Service location
Booking details
Service requirements
Only information reasonably necessary to provide the requested service should be shared.
Servingo may share information with trusted third parties when necessary to operate the Platform and provide services.
These may include:
Service providers and service partners
Payment gateways
Cloud hosting providers
SMS and email service providers
Maps and location service providers
Customer-support providers
Analytics and technology providers
Fraud-prevention and security providers
Professional advisers
Government authorities or law-enforcement agencies where legally required
We do not intend to sell your personal information to third parties.
Payments may be processed through third-party payment service providers.
When you make a payment, the applicable payment provider may collect and process payment information under its own privacy policy and terms.
Servingo may receive information necessary to confirm and reconcile transactions.
Servingo may use cookies, pixels, local storage and similar technologies to:
Keep users signed in.
Remember preferences.
Understand Platform usage.
Improve website performance.
Measure marketing effectiveness.
Provide relevant communications.
You may control cookies through your browser settings. Disabling certain cookies may affect Platform functionality.
Where permitted by applicable law, Servingo may send promotional communications regarding:
New services
Offers and discounts
Promotional campaigns
Service updates
Platform features
You may opt out of promotional communications by using the unsubscribe option provided in the communication or by contacting Servingo.
Service-related communications, such as booking confirmations, security notifications and important account messages, may still be sent when necessary.
Servingo may retain personal information for as long as reasonably necessary to:
Provide services.
Maintain account and transaction records.
Resolve disputes.
Prevent fraud.
Meet legal, tax and regulatory requirements.
Enforce agreements.
Protect legitimate business interests.
When information is no longer required, Servingo may delete, anonymize or securely dispose of it, subject to applicable legal requirements.
Servingo takes reasonable technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, loss or misuse.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
Users are responsible for keeping their account credentials confidential and should immediately notify Servingo if they suspect unauthorized access.
Subject to applicable law, users may have rights regarding their personal information, including the ability to:
Request access to certain personal information.
Request correction of inaccurate information.
Request deletion of information where legally permissible.
Withdraw consent where processing is based on consent.
Opt out of certain marketing communications.
Raise concerns or complaints regarding the processing of personal information.
Requests may be subject to identity verification and applicable legal limitations.
Servingo's services are not intentionally directed toward children who are not legally permitted to use the relevant services.
We do not knowingly collect personal information from children in violation of applicable law.
If you believe that a child has provided personal information to Servingo improperly, please contact us so that appropriate action can be considered.
The Servingo Platform may contain links to third-party websites, applications or services.
Servingo is not responsible for the privacy practices, content or security of third-party services.
Users should review the privacy policies of third-party services before providing personal information.
Service partners using Servingo may receive limited customer information necessary to fulfil accepted bookings.
Service partners are expected to use customer information only for legitimate service-related purposes and to comply with applicable privacy and data-protection requirements.
Servingo may process information to detect and prevent:
Fraudulent bookings
Fake accounts
Payment fraud
Unauthorized access
Abuse of promotional offers
Other misuse of the Platform
Where legally permitted or required, relevant information may be shared with payment providers, security providers or competent authorities.
Servingo may disclose personal information where reasonably necessary to:
Comply with applicable laws.
Respond to lawful requests from government authorities.
Comply with court orders or legal processes.
Protect the rights, property or safety of Servingo, users or others.
Investigate fraud, security incidents or unlawful activities.
If Servingo is involved in a merger, acquisition, restructuring, sale of assets or similar business transaction, personal information may be transferred as part of that transaction, subject to applicable law and appropriate safeguards.
Servingo may update this Privacy Policy periodically to reflect changes in our services, technology, legal requirements or business practices.
The updated version will be published on the Platform with a revised effective date.
Users are encouraged to review this Privacy Policy periodically.
If you have questions, concerns or complaints regarding the processing of your personal information, you may contact Servingo through the contact details below.
Servingo
On-Demand Services at Your Doorstep
Website: servingo.in
Email: info@servingo.in
Privacy / Grievance Contact: [Insert Name or Designated Contact]
By using the Servingo Platform, you acknowledge that you have read this Privacy Policy.
Where consent is legally required for a particular processing activity, Servingo will seek such consent through appropriate means.
